Shipping policy
Last Updated: June 16, 2026
At Avelin, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding order processing, shipping timelines, delivery estimates, tracking information, and customer support.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
In certain circumstances, including severe weather conditions, customs inspections, transportation disruptions, peak shipping periods, natural disasters, or other events beyond our reasonable control, order processing and shipment may be delayed. If such delays occur, orders will be dispatched as soon as normal operations resume.
Shipping Time
After an order has been processed and shipped, the estimated delivery time is:
30–45 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, customs clearance procedures, local carrier operations, weather conditions, and other external factors beyond our control.
Shipping Fees
Shipping rates and free shipping eligibility vary depending on the destination country or region.
All applicable shipping charges, available shipping methods, and any free shipping thresholds will be clearly displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
You can track your shipment through the following platform:
17TRACK Tracking Platform
Please allow 3–7 business days after shipment for tracking information to become available in the carrier’s system.
Lost, Delayed, or Missing Packages
If your package appears to be significantly delayed, lost in transit, or has not arrived within the estimated delivery timeframe, please contact us at:
admin@avelinn.shop
Our customer support team will work with the shipping carrier to investigate the issue and provide reasonable assistance in resolving the matter.
Please note that delivery delays caused by customs processing, carrier disruptions, severe weather, or other circumstances beyond our control do not automatically qualify for refunds.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Avelin is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or undeliverable shipping information provided by the customer.
If you notice an error in your shipping details after placing an order, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that changes can be made after an order has entered processing.
Shipping Restrictions
We reserve the right to limit or refuse shipments to locations where delivery services are unavailable, restricted, or prohibited by applicable laws, regulations, or carrier policies.
Contact Information
If you have any questions regarding shipping, delivery, tracking information, or order status, please contact us:
Store Name: Avelin
Legal Representative: Ashley Moses
Email: admin@avelinn.shop
Phone: +1 918 406 5429
Business Address: 1180 E 60th St, Tulsa, Oklahoma 74105, United States
We strive to respond to all customer inquiries within 24–48 business hours.